ShareMe Troubleshooting Guide

Find solutions to common ShareMe issues and optimize your file sharing experience

Quick Diagnostic Check

Before Troubleshooting:

  • Check if both devices are running ShareMe v3.38.10
  • Verify internet/Wi-Fi connection status
  • Ensure both devices have sufficient storage
  • Check if all required permissions are granted
Most issues can be resolved by updating the app or checking basic connectivity.
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Connection Issues

  1. Ensure both devices are connected to the same Wi-Fi network
  2. Try switching to Hotspot mode
  3. Restart Wi-Fi on both devices
  4. Keep devices within 30 feet of each other
  5. Disable VPN if enabled

  1. Use Hotspot mode for faster speeds
  2. Reduce distance between devices
  3. Close background apps
  4. Check for Wi-Fi interference
  5. Ensure both devices support high-speed transfer

  1. Keep devices stationary during transfer
  2. Disable battery optimization for ShareMe
  3. Check for system updates
  4. Clear ShareMe cache
  5. Try smaller batches of files

File Transfer Issues

  1. Check available storage space
  2. Verify file isn't corrupted
  3. Try transferring one file at a time
  4. Clear app cache and retry
  5. Check file permissions

  • Supported file types: All common formats
  • Maximum file size: Unlimited (device storage dependent)
  • Recommended batch size: Under 10GB for stability
  • Special characters in filenames may cause issues

Platform-Specific Issues

Android Issues:

  • "App not installed" error
  • - Enable "Unknown sources" in settings
  • Permission issues
  • - Grant storage and nearby devices permissions
  • Battery optimization
  • - Disable battery optimization for ShareMe

iOS/Desktop Issues:

  • iOS AirDrop conflicts
  • - Temporarily disable AirDrop
  • Windows Firewall blocking
  • - Add ShareMe to allowed apps
  • Mac security restrictions
  • - Allow app in Security & Privacy settings

Performance Optimization

Speed Optimization:

  • Use 5GHz Wi-Fi when available
  • Close background apps
  • Regular cache cleanup
  • Keep devices close together

Battery Optimization:

  • Disable battery optimization
  • Use while charging for large transfers
  • Close unused apps
  • Reduce screen brightness

Still Need Help?

If you're still experiencing issues, our support team is here to help:

  • Email: support@shareme.download
  • Live Chat: Available 24/7
  • Knowledge Base: Visit FAQ
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